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Deliveries & Returns

Deliveries & Returns

Last Updated: May 3, 2025

At 8407 Tackhouse Loop, Gainesville, VA 20155, we strive to provide a seamless shopping experience with reliable delivery and hassle-free returns. This Deliveries & Returns Policy outlines the terms for shipping and returning products purchased through our Website. Please review this policy carefully before placing an order.

1. Delivery Information

We offer domestic shipping within the United States using trusted carriers such as USPS, UPS, and FedEx. All orders are processed and shipped from our location in Gainesville, VA 20155.

1.1 Shipping Options and Costs

We provide flat rate shipping for eligible orders, with costs based on the package size and carrier. Current flat rate options (subject to change due to 2025 trade policies) include:

  • USPS Priority Mail Flat Rate (1–3 business days, up to 70 lbs):
    • Flat Rate Envelope: $8.25–$9.25
    • Small Flat Rate Box: $9.35–$10.35
    • Medium Flat Rate Box: $16.45–$17.95
    • Large Flat Rate Box: $22.45–$24.45
  • UPS Simple Rate (Ground, 3–5 days, up to 50 lbs):
    • Small (up to 250 cu. in.): $12–$18
    • Medium (251–650 cu. in.): $15–$22
  • FedEx One Rate (3-day, up to 50 lbs):
    • Envelope: $15–$20
    • Small Box: $25–$30

Note: Due to 2025 U.S. trade policy changes, including the elimination of the de minimis exemption for certain imports and new tariffs (e.g., 10% on all imports, up to 100% on Chinese goods), shipping costs may increase. We will notify customers of any price adjustments at checkout.

[](https://www.ups.com/us/en/supplychain/resources/news-and-market-updates/2025-us-tariffs-impact-global-trade)[](https://www.npr.org/2025/04/21/nx-s1-5371307/dhl-stops-shipping-packages-800-us-customers)

1.2 Processing and Delivery Times

Orders are processed within 1–2 business days. Delivery times depend on the shipping method and destination:

  • USPS Priority Mail: 1–3 business days
  • UPS Ground: 3–5 business days
  • FedEx Express: 1–3 business days

Delivery delays may occur due to increased customs scrutiny following 2025 tariff changes or carrier capacity issues. We will provide tracking information for all orders.

[](https://www.zqdropshipping.com/what-to-know-about-2025-us-tariff-changes-how-dropshippers-can-maintain-businesses)

1.3 Shipping Restrictions

We ship to all 50 U.S. states, including APO/FPO addresses. Due to new customs regulations effective April 2025, shipments valued over $800 may face additional fees or delays. We do not ship internationally at this time.

[](https://www.npr.org/2025/04/21/nx-s1-5371307/dhl-stops-shipping-packages-800-us-customers)

1.4 Free Shipping

Free USPS Priority Mail Flat Rate shipping is available on orders over $100, subject to availability. This offer may be limited due to rising carrier costs from 2025 tariffs.

2. Returns Policy

We want you to be satisfied with your purchase. If you’re not, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions below.

2.1 Return Eligibility

Items are eligible for return if they are:

  • Unused, in original condition, and in original packaging.
  • Returned within 30 days of delivery.
  • Not marked as “Final Sale” (e.g., clearance items, trading cards, or custom products).

Non-returnable items include gift cards, perishable goods, and items damaged due to misuse. If an item arrives defective, damaged, or incorrect, please contact us immediately for a full refund or replacement.

[](https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7)

2.2 Return Process

To initiate a return:

  1. Contact us at support@tackhousewebsite.com with your order number and reason for return.
  2. We will provide a return shipping label for eligible items.
  3. Pack the item securely and include the original packing slip.
  4. Drop off the package at a USPS, UPS, or FedEx location or schedule a pickup.

Refunds are processed within 7–10 business days of receiving the return. Refunds will be issued to the original payment method, excluding shipping costs unless the return is due to our error.

2.3 Return Shipping Costs

We offer free return shipping for defective, damaged, or incorrect items. For other returns, customers are responsible for return shipping costs, which can be deducted from the refund. We recommend using USPS Flat Rate options for cost-effective returns (e.g., $8.25–$9.25 for a Flat Rate Envelope). If return shipping exceeds $20, contact us to request a partial refund of the excess cost.

[](https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7)

2.4 Exchanges

Exchanges are subject to product availability. To exchange an item, follow the return process and place a new order for the desired item. We’ll refund the original item upon receipt.

3. Important Notes

  • 2025 Tariff Impacts: New U.S. tariffs (e.g., 10% universal tariff, 100% on Chinese imports) and the end of the de minimis exemption for Chinese goods may increase shipping costs or cause delays. We’ll communicate any changes at checkout or via email.
    • [](https://www.whitehouse.gov/presidential-actions/2025/04/regulating-imports-with-a-reciprocal-tariff-to-rectify-trade-practices-that-contribute-to-large-and-persistent-annual-united-states-goods-trade-deficits/)[](https://www.ups.com/us/en/supplychain/resources/news-and-market-updates/2025-us-tariffs-impact-global-trade)
  • Carrier Policies: Some carriers (e.g., DHL) have suspended high-value shipments (> $800) to U.S. consumers due to customs changes. We use USPS, UPS, and FedEx to ensure compliance.
    • [](https://www.npr.org/2025/04/21/nx-s1-5371307/dhl-stops-shipping-packages-800-us-customers)
  • Customer Satisfaction: We aim for transparency. If you have concerns about delivery or returns, contact us, and we’ll work to resolve them promptly.

4. Contact Us

For questions about deliveries or returns, please reach out:

Email:  jetzyshop2@gmail.com
Phone: 2672102015
Address: 8407 Tackhouse Loop, Gainesville, VA 20155